Collection: FAQs
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What does "Daar Al Utoor" mean?
Daar Al Utoor is the House of Fragrances - a sanctuary of scents where the art of fragrance comes alive, weaving tales of luxury, heritage and unforgettable elegance in every bottle.
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What is Daar Al Utoor?
Daar Al Utoor is an online shop specializing in inspired and authentic Arabian fragrances around the globe. Our range includes a vast range of perfumes, essential oils, bakhoor and many more.
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Where are you located?
We are based in London, United Kingdom, but we ship our products worldwide.
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Are your products authentic?
Absolutely, we understand that the authenticity of products, especially when it comes to fragrances, is a significant concern for customers. At Daar Al Utoor, we are committed to assuring our customers that every single item we sell is 100% authentic, without exception.
- Do you have a physical store?
No, we are an online shop. -
Is my online payment secure?
Yes, we prioritize the security of your online transactions. We utilize trusted payment providers that implement industry-standard security measures to protect your financial information. Your payment details are encrypted and processed securely, providing a safe and secure shopping experience.
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How secure is my purchase, if the order gets lost?
We understand your concerns if you're order doesn't get delivered or the item gets lost. Rest assured that our payment providers offer protection for your money. If there are any issues with the delivery, we will work with the shipping provider to resolve them and ensure you receive your order or you will get your money back.
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How can I contact Daar Al Utoor?
You can contact us via email at info@daaralutoor.com, via the contact us form or via chat. Our customer service team will get back to you as soon as possible.
- What are your customer service hours?
Our customer service team is available from Monday to Sunday, from 9:00 am to 10:00 pm. We strive to answer all queries as quickly as possible. - Can I collect my order?
No, we currently do not offer a collection service. All orders are shipped directly to the provided address. -
How will you package my order?
We package all of our items securely and safely by
1. A strong and rigid box
2. A bubble wrap to wrap the perfume
3. Adding padding to the box
4. Double sellotaping to prevent damage
5. Sealing it with fragile sellotape.
6. Double boxing if needed
- Where do you source your products from?
We source our products directly from the brands or authorized distributors. -
Do you ship international?
Yes, we ship to many countries worldwide. Please note we charge £40 for delivery
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Can I make a bulk order or wholesale?
Yes you can. Just let us know your requirements and we take care of the rest.
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Can I make gift orders?
Yes you can, just let us know in the cart before you make the purchase.
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Can I make a suggestion?
Absolutely, just send an email to: info@daaralutoor.com or send a message via the contact us page.
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How can I stay up to date with new products and promotions?
You can stay updated by subscribing to our newsletter and following us on our social media channels. We regularly post about new products and promotions. Alternatively, you can regularly visit our Sale page
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Why do your prices increase on some items?
At Daar Al Utoor, we strive to maintain fair and competitive pricing for our valued customers. However, there may be instances where prices fluctuate on certain products. Here are some reasons why prices may occasionally increase:
1. Supplier Cost Adjustments: Our product prices can be influenced by changes in supplier costs, including raw materials, production expenses, or supplier pricing adjustments.
2. Market Conditions: Pricing may be subject to market factors such as supply and demand, currency exchange rates, and global economic conditions.
3. Local Purchase and Air Import: In order to continue providing our customers with a wide selection of high-quality products, we sometimes source products locally or import them by air. These methods involve additional costs, such as transportation expenses and import fees, which can impact the final price.
4. Seasonal or Promotional Pricing: Prices may vary during special promotions, sales events, or seasonal offers. Keep an eye out for discounts and deals on our website or subscribe to our newsletter to stay updated on the latest offers.
Please be assured that at Daar Al Utoor, we uphold good business ethics and do not engage in overcharging our customers. We are committed to transparency and providing fair pricing for all our products.
If you have any further questions or concerns about specific product prices, we encourage you to contact our customer service team at info@daaralutoor.com, chat or via contact us page. We are here to assist you and provide any additional information you may need.
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Why are some prices way cheaper on other websites/marketplaces?
We understand that you may come across variations in pricing when comparing our products to other websites or marketplaces. At Daar Al Utoor, we are committed to delivering exceptional products and maintaining the highest standards of quality and customer satisfaction. Here’s why you can trust our pricing:
Authenticity and Quality: We stand behind the authenticity and quality of our products. As a team, we carefully select and source our fragrances and gifts from trusted manufacturers and suppliers. Our products undergo rigorous quality checks to ensure that you receive genuine and premium items.
Customer Service and Support: Our dedicated team is here to provide you with the best possible shopping experience. We value your trust and strive to offer competitive pricing while maintaining excellent customer service. We are always ready to assist you with any queries or concerns you may have.
Value for Money: While some websites or marketplaces may offer lower prices, we believe in providing value for your money. Our products are priced to reflect the quality, craftsmanship, and unique features they offer. We aim to strike a balance between affordability and maintaining the highest standards of excellence.
Ethical Business Practices: At Soghaat Gifts & Fragrances, we adhere to strong ethical business practices. We do not engage in overcharging or misleading pricing strategies. Our goal is to build long-lasting relationships with our customers based on trust, transparency, and fair pricing.
Customer Satisfaction Guarantee: Your satisfaction is our top priority. We offer a satisfaction guarantee on all our products, ensuring that you receive the quality you expect. In the rare event that you encounter any issues, our team is here to address your concerns and find a satisfactory resolution.