Shipping policy

At Daar Al Utoor, we aim to provide you with excellent shipping services to ensure your order reaches you promptly and in perfect condition. Please read our shipping policy below for more information on how we handle shipping.

2. Order Processing Time

  • Order Processing: Orders are processed within 0 business days (excluding Sundays and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • High Volume Periods: During high volume periods, processing times may be slightly delayed. We appreciate your patience and understanding.

3. Shipping Rates and Delivery Estimates

  • Domestic Shipping: We offer FREE UK DELIVERY via Royal Mail Track 48hr for all orders and FREE special delivery for any orders over £100.
  • International Shipping: We ship internationally to the following countries: We charge £40 for all International orders
  • United Kingdom
  • United States
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Delivery Estimates:
    • International Shipping: 3-7 business days, depending on location

4. Shipping Carriers

We use the following carriers to deliver our orders:

  • Royal Mail International Tracked & Signed

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier’s website using the tracking number provided.

6. PO Boxes

  • We also do ship to PO boxes.
  • Restricted Locations: We are unable to ship to certain countries due to restrictions. If we are unable to ship to your location, we will notify you promptly.

7. Customs, Duties, and Taxes


NO TAXES/NO HIDDEN FEES - We got this all covered

8. Damages and Issues

If your order arrives damaged or if you receive the wrong item, please contact us immediately at info@daaralutoor.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

9. Lost or Stolen Packages

If your tracking information states that your package was delivered and you have not received it, please contact us as soon as possible, so we can contact the shipping carrier on your behalf.

10. Returns

For information on returns and exchanges, please refer to our Return Policy

11. Contact Information

For any questions or concerns about your order or our shipping policy, please contact us at:

  • Email: info@daaralutoor.com
  • Phone: +447740075600